FAQ

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FAQ



How does Best Payroll differentiate from other industry leaders?


We differentiate ourselves in several ways but one of the biggest differences that clients notice is our staff. We don't talk about providing our clients with great customer service, we deliver. Our People Make The Difference!

Do we offer the same type of services as some of our national competitors?


Not only do we provide the same types of services but with our unique pricing model we never charge an extra fee for additional services like: Tax Filing, Direct Deposit, Check Signing, Check Stuffing, Custom Reports, and Web Payroll Input. Also, Best Payroll will never charge you a set-up or implementation fee.

How does Best Payroll's payroll fees compare to the competition?


Best Payroll offers a true bundled pricing approach with no hidden or extra fees. Almost all of our services are included in our payroll package which makes it easy for clients to pick and choose which services they want without having to worry about price. Since Best Payroll is designed for small to medium size business we guarantee that we will save you at least 25% or more on your annual payroll fees or your payroll is free for one year. In most cases we usually save our clients 30% - 40% off of their annual payroll processing fees. (In order for the guarantee to be valid we must see a current month's payroll invoice).

When will the funds be debited from our client's accounts?


In general, all taxes, fees, etc., are debited from your account one day prior to check date.

How long does it take to set up a client?


Set up times will vary depending upon the number of employee's you have but generally it takes us 2-4 days to covert your account to our payroll system. During this time our team of experts will then review the conversion data, ensuring that subsequent tax calculation and reporting is correct.

Whose bank account is the payroll run on?


You may choose to simplify payroll with the Best-Check Account, where your payroll checks are drawn directly from our central account. This option frees you from reconciling payroll checks each month and saves transactional fees from your bank. If preferred, we can also generate paychecks directly from your bank account. There is no additional fee for either option.

Does the service cover full tax filing?


Best Payroll offers complete, accurate, timely tax filing to all of our clients for no additional fee. Because we believe that managing payroll taxes is the primary reason for outsourcing payroll, we include this service as part of our core offering.

Can a client begin mid-year or mid-quarter?


Yes. That's why we conduct a full audit of your payroll records for the calendar year in which you converted to Best Payroll. We understand that processing payroll each pay period is really a step towards year-end tax preparation and filing.

Will all year-end work be done if it is converted mid-year?


Yes. That's why we conduct a full audit of your payroll records for the calendar year in which you converted to Best Payroll. We understand that processing payroll each pay period is really a step towards year-end tax preparation and filing.

Who answers IRS notices?


Full tax service clients don't have to worry about agency notices. Once we take care of your payroll, the full responsibility for tax payments and communication with the various tax authorities is on our shoulders.

How does Best Payroll's customer service compare to the competition?


Best Payroll's payroll services come with a 90-Day Money Back Guarantee. Try our payroll service for 90 days and if you're not 100% satisfied with the service provided by Best Payroll, we will refund you all of your paid payroll invoices and refund you an additional one month of payroll processing fees. You are the only judge!

How come Best Payroll is so much less expensive than our competitors?


Best Payroll is a privately held company that is not interested in Wall Street and double digit earnings. We are in business to make money but we feel that it is not necessary to overcharge our clients to run a profitable business. In addition, Best Payroll processes all of our client's payrolls in our New York office and we deliver them around the country via UPS or FedEx (next business day). Each payroll is delivered by 10:30am whether your office is in New York, California or Kalamzo, Best Payroll will get it there for you.

How long has Best Payroll been in business?


Best Payroll and its staff have been providing clients with smooth on time solutions to meet their payroll and tax filing needs for over 14 years.

Who do I call if I have a question about my payroll account?


Best Payroll provides each client with a dedicated Payroll Specialist to answer all of your questions


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